Booking Terms & Conditions

Terms & Conditions – as of June 2024

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1.Definitions

In these Conditions the following expressions shall have the following meanings:

• “The Company” means Ingage FM Training. 

• “The Client” means the person, company or other legal entity identified as providing a request to Ingage FM Training to supply Services.

•  “Services” means the goods or services to be provided by Ingage FM Training to the Client under the terms of the contract and “Services” shall be construed accordingly.

  •  “Confirmation Date” means the date when all the following apply:
    – A request to supply Services has been received from the Client by ingage FM Training
    – Ingage FM Training has confirmed to the Client that the workshop/training, coaching or development day, or other Services requested are available.
    – Payment has been received or alternative payment method agreed.

  • “Contract” means the contract between Ingage FM Training and the Client under which the Services are to be supplied by Ingage FM Training to the Client.

  •  “Day” means every day of the week including Saturday, Sunday, and statutory holidays. “Month” means a calendar month. “Week” means seven consecutive days.

  •  “Intellectual Property” includes all training materials, notebooks, manuals, inventions, patent applications, granted patents, registered, and unregistered designs, copyright works, trademarks, and confidential information.

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2. Prices

The price payable for the Services shall be the price quoted in the Training Proposal or the Letter of Agreement prepared by the Company at the Confirmation Date unless otherwise stated.

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The price does not include travel, accommodation, meals, or other related expenses unless otherwise stated.

Accommodation and meals will be provided by the Client the night prior to the training and on the day of the training unless alternative provision has been agreed.

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All prices are exclusive of Value Added Tax, and this will be charged at the appropriate rate.

 

3. Terms of Payment

Where the Services relate to an Open Course, payment will be taken at the time of booking.

Where the Services relate to the provision of a Workshop/Training/Coaching course written for the Client, payment must be made within 7 days of the invoice date. The Company is entitled to charge interest at 2% per Month or part thereof on overdue payments.

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4.Workshops/Training/Coaching Courses

The Company may from time to time provide training in conjunction with other Training Providers or Associates. To the best knowledge of The Company these Training Providers and Associates are suitably qualified and accredited to deliver the training courses offered.

The contents of course schedules are intended for general guidance only and do not form any part of a contract. The Company reserves the right to make any reasonable variations to public and in-house courses, including the content and location of the courses, without notice.

The Company will perform the Services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are hereby expressly excluded.

 

5.Open Workshops / Multi Company/Delegate Courses

The indication of availability and location shown on The Company website is for general guidance and does not form any part of a contract. Please contact The Company before making any travel or accommodation arrangements as The Company will not be liable for any action that you may take in reliance on the information.

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For courses not exclusive to one Client, The Company and its Training Providers reserve the right to refuse admission to the training premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the training premises or to remove any such person after the commencement of a course.

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It is the responsibility of the Client to ensure that the delegates meet the prerequisites of the course on which they are booked, and that the course content meets their requirements.

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Unless otherwise indicated, all courses are delivered solely in English and all delegates must be sufficiently proficient in English language before attending a course.

 

6.Cancellation and Transfers 

The Company reserves the right to cancel or arrange an alternative date for a course. In such circumstances The Company will endeavour to provide notice of cancellation or change to the Client. In the event of cancellation, the Client will be entitled to a full refund of the course fee, but The Company shall not be liable for any other loss or expense arising.

The Client may cancel the course booking by notifying The Company in writing by acknowledged email or by recorded delivery as soon as reasonably practicable. The Client shall also be deemed to have cancelled the course booking if the delegate does not attend the event. The Client shall be liable to pay a cancellation fee as follows:

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Bespoke Workshops / Training/Coaching Courses (for example on Client’s site or online):

 Number of Days’ Notice

Proportion of Course Fee Payable

 14 Days

 100%

 15- 30 Days

 50%

 

Open Workshops (e.g., Public scheduled workshops, multi company/delegate):

 Number of Days’ Notice

Proportion of Course Fee Payable

 14 Days

 100%

 15- 30 Days

 50%

If the delegate is unable to attend the course booked The Company will endeavour to transfer the delegate to an alternative course. If this is requested within 1 month from the date of the original course, then no charges shall be payable.

 

7. Substitutions

You can have a substitute take the place of the booked/intended delegate – however, you must notify us in writing seven working days before the start of the course date.

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If you require to substitute under seven working days before the start of the course a £50 administration fee will be due to cover new certification and notification to all parties involved.

 

8. Course Date/Location:

Bespoke Workshops / Training/Coaching Courses - The date and location of the services is agreed as detailed within these terms. You can request a change of date, 30 days prior to the course date, this will be honoured should there be availability. A change in location, from online to in person will incur additional charges, which will be provided when a change in location is requested. 

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30 days, or less prior to the agreed services date and location within these terms, a request for a change in date is not possible and the cancellation and transfer policy will apply. 

All amendments, postponements, venue, or name changes to bookings must be made in writing by email. 

 

9. Credit Rating

The Company reserves the right to assess the financial status of any organisation or individual making a booking or in the process of making a booking and reserves the right to require payment prior to confirming a booking.

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10. Liability

The Company’s total liability for any loss or damage shall not exceed the price payable for the Services, except in cases of direct physical damage to the Client’s property, personal injury, or death.

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The Company shall not be liable howsoever caused for indirect or consequential loss including but not limited to loss of profits; loss of revenue; loss of goodwill; loss of data; failure to achieve savings.

 

11. Force Majeure

The Company shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.

If The Company is unable to perform its duties and obligations under this contract as a direct result of one or more such causes The Company shall give written notice to the Client of such inability stating the cause in question.

 

12. General

The Contract shall only become effective at the Confirmation Date herewith in.

Any typographical clerical or other error or omission in any sales literature, administrative documentation, course materials, invoice or other document or information issued by The Company, or its Training Providers shall be subject to correction without any liability on the part of The Company.

No variation to these Terms and Conditions shall be effective unless made in writing and signed by an authorised representative of The Company.

The company and their delegates agree to abide by our and the venue Health, Safety and Security measures.

The Company may record the services, for our internal use and development only. By signing this agreement, you are consenting to the recording on behalf of your company and all delegates. Should your wish to opt out of recoding, this should be made in writing to the company 14 days prior to the dates of services. 

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Please note we are not able to guarantee either a minimum or maximum numbers of participants will be on any specific course.

We operate a Zero tolerance policy, a delegate may be asked to leave a course in the instances of: - undesirable behaviour, violation of company rules, or under the influence of alcohol or drugs.

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The Company reserves the right to cancel or arrange an alternative date for any training or services to be provided where circumstances outside of The Company’s control dictate. The Company also reserve the right to replace face-to-face training with a virtual option in the event of circumstances outside of The Company’s control. In such circumstances The Company will notify the delegate via email and provide the necessary Teams or Zoom link to attend the training. Should you not wish to attend the course then the cancellation/amendment fees detailed in section 3, will be applied.

These terms and conditions are subject to review and change at any time and all bookings are subject to the most recent version.

The invalidity or unenforceability for any reason of any condition, sub-clause or paragraph of these Terms and Conditions shall not prejudice or affect the validity or enforceability of the remainder.

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These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

 

14. Copyright

All copyrights, patents, designs, and other intellectual property rights in, or relating to any course materials provided or made available in connection with our courses remain the sole property of The Company.

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No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical photocopying, recording or otherwise, or translated into any language, without the prior written permission of ourselves.

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15. Data Protection in Accordance with General Data Protection Regulation (GDPR)

We aim to be GDPR compliant and have a company GDPR Policy in place. If you would like to request a copy of our policy please email info@ingagefmtraining.co.uk

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We use data relating to your business to facilitate trading with you and your company and for general correspondence with your staff. We will never pass on this information without your permission.

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Information about your company is backed up and stored securely for data recovery and loss prevention purposes. The backup data is encrypted and can only be used for data restoration purposes by us.

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Prior to course attendance delegate and company name is shared with the venue, trainer and if applicable suppliers – this information will be disposed of immediately after the course.

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You can request to find out what details we hold on you and we aim to respond within thirty days. All requests must be emailed to info@ingagefmtraining.co.uk

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Your legal rights

You may choose to request erasure of your personal data, however, please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

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We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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Data retention – We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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Details of your booking will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is 7 years unless the law prescribes a longer period.

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16. Booking Agreement 

By making a booking you are automatically agreeing to our terms of business.