Introduction to Cleaning Sales

Service Description

In person 2 day multi delegate intensive course, introducing delegates to the cleaning industry and sales life cycle. Audience: Multi-delegate Type: In-person Length: 2 Days No of Sessions: 1 Minimum Delegates: 4 Location: South East Overview of FM Sector: - Overview of Cleaning Industry & Services - Industry Standards / Bodies - Industry Publications/Awards - Public vs Private Sector - Cleaning/ Client Environments - Types of Cleaning Shifts Key Outcomes: - Cleaning Business Structure & Roles - Sales & Operations - Cleaning Team Roles - Terminology / Key Phrases - Types of Cleaning - Common Methods of Cleaning - Covid 19 & Cleaning - Common Machinery - Innovative Machinery - Where do Opportunities come from - Networking - Qualifying Opportunities - Type of Opportunities - Survey/Meeting preparation - Time/Diary Management & Reporting - Site Security / Conduct - Maximising your Site Visit/Survey - Determine Client Issues / Pain Points - Communicating with the Client – TED Questioning - Importance of Site Visits - Types of Buildings - What information should you record/questions - Diary Planning - Types of Proposals - Key Tender Documentation - T&C’s - Written Submissions & Deadlines - Overview of Creating a Solution – USP’s - Calculating Cleaning Time – Golden Rules - Visual Estimating vs Productivity Rates (BICSc - Styles of Cleaning - Flow Cleaning vs Area Assigned - Input vs Output Specifications - Methods of Costing – Current or Alternative - Example Costing Model - Rates of Pay, NI & Pensions - Quotation/Tender follow up - Presentation - Story Flow - Presentation Do’s & Don’ts - Presentation Body Language – The Three V’s - Winning a Contract/Mobilisation - Sales Rewards