Service Description

A 2 hour, company specific workshop to support the growth and development of your cleaning operational teams in relationship management and upselling additional services. Audience: Single company Type: Online Length: 2 hours No of Sessions: 1 Minimum Delegates: 4 - Foundational Importance of Mobilisation: Setting the stage for successful service deliver throughout the life of the client relationship. - Resolution of Customer Pain Points: Strategies for identifying, addressing challenges and concerns. - Effective Management of Customer Expectations: Setting realistic parameters for service delivery. - Strategic Renewal Planning for Retention: Proactive approaches to securing long-term partnerships. - Significance of Business Growth: Understanding the value and strategies for sustainable expansion. - Upselling and Cross-selling Techniques: Leveraging opportunities for additional revenue generation.